INDIVIDUAL COOPERATION
We offer full service in crystall production and design. We offer full collaboration in designing and producing single unique pieces just on demand, all HANDMADE from BOHEMIAN CRYSTALL in THE CZECH REPUBLIC.
The personal data controller is company ČERVA design s.r.o., based Havlovice 41.
Data Processor and Data Controller is the same entity. Personal Data is also authorized to process any employee of the Controller.
The consent will be made electronically before sending a query or an order by ticking the box
Within the meaning of Section 5 (2) of Act No. 101/2000 Coll., On the Protection of Personal Data, as amended (hereinafter referred to as the "Personal Data Protection Act"), and in accordance with Article 6 (1) . (a) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (GDPR ), which will enter into force on 25 May 2018,
I give a consent to the collection, storage and processing of my personal data provided by me to the controller.
The controller will collect, store and process for the following purposes:
The controller will keep personal data for as long as is necessary. At the latest, the controller will keep personal data for 2 years.
Access to personal data processed.
Revocation of the consent to the personal data processing.
Correction of incorrect, inaccurate or incomplete personal data.
Erasure of personal data in the case of purpose legal basis termination or in the case of unlawful processing.
Restriction of the data processing.
Extract of your personal data in a machine-readable format for yourself or another controller.
Object to the data processing, if you believe that the processing of personal data is unlawful.
Not to be the subject of automated decision-making.
For the inquiries related to the personal data protection and processing, use the following communication channels info@cervadesidn.com.
As a data subject I declare that I am aware of my rights under §12 and §21 of the Personal Data Protection and Rights Act under the GDPR.
I declare that all provided data is accurate and true and is provided on a voluntary basis.
The Administrator declares that he / she will collect personal data to the extent necessary to fulfill the purpose and process them only in accordance with the purpose for which they were collected.
This consent is a free and knowing expression of the will of the data subject, which is the consent of the data subject with the processing of personal data.
Minimum opening order is 500 EUR.
Prices are ex-factory Czech Republic, without shipping.
Cancellation of orders must be submitted in written (email), within 7 days from order placement. Later cancellations may be charged a cancellation fee of 25% of order value.
All items are manufactured to order. Please allow minimum production time of 4-8 weeks, we will calculate individual ship date for each order.
We ship from our warehouse in the Czech Republic. Shipping fees will be added to each order based on the order volume.
Orders outside of European Union: custom clearance fees and duties in destination country are responsibility of the client. We will arrange all necessary documents for customs clearance.
Shipping to post-office box, poste restante and pack station are not possible.
To reach the maximum safety we use ways and materials that are approved to be used when shipping crystal and glass. Each merchandise is packed using combination of packing paper, bubble wrap, paper carton, polyurethane molding foam and carton box appropriate to the character of items shipped. The whole merchandise can be separated into several parcels in order to reach the maximum safety.
Payment terms for new clients: 100% deposit before production starts.
Payments are accepted in EUR, CZK. Should you wish to pay in USD, we will transfer your order from EUR to USD based on the official bank conversion rate.
Payment by bank transfer (Cash in advance). You will be sent a proforma invoice by E-mail. Please transfer the designated amount to our account. On receipt of the money we will ship the goods with the proper invoice.
Payment by card through PayPal. Secure payment for all card types.
Please check shipment carefully and immediately on receipt for intactness and completeness. If damaged, please claim immediately with the deliverer.
All returns must be authorized by ČERVA design in advance. A document including clear description of the returned product must be sent to us within 2 weeks of receipt of goods. Claimed product must be sent to us no later than 2 weeks from our authorization.